How to Make a Complaint:

If you are unhappy with any treatment or service, here’s what to do:

Speak to a Team Member

Let any staff member know about your concern.
They will try to resolve the issue immediately.
Escalate to Bliss Wellness Clinic Manager Jennipher Gino

If the issue isn’t resolved, ask to speak with Sonal Davda, the Clinic owner.
They will try to rectify the problem and guide you through the complaint procedure.
Make a Formal Complaint

If the issue still isn’t resolved, you can submit a formal complaint in writing.
Send your complaint to:
info@blisschemist.co.uk
0207 624 8000
50-56 Willesden Lane, Kilburn, London, NW6 7SX

Response Time

The clinic promises to respond within 5 days and will work to resolve the issue.

Please be assured that Bliss Wellness will deal with all complaints confidentially. Following the investigation, we will consider making changes to the independent healthcare service to improve all patients’ services.

External Support

Getting further help with your complaint:

We hope that through our Clinics complaints procedure, we can resolve your problem satisfactorily. We believe that this will give us the best chance to put the matter right with you and the opportunity to improve our services for all our patients. However, if we are unable to resolve your complaint and you are not happy with the outcome, we would advise you to contact an independent Complaint adjudication service.
If needed, you can contact Cosmetic Redress:
📞 0203 907 1853

Advice & Support

If English is not your primary language, please inform us prior to your appointment, and we will arrange for an interpreter.

Chaperones are available upon request. Kindly inform us before your appointment.

Please use your ’T’ switch to connect to our hearing loop device.

Our clinic is wheelchair accessible. Should you require wheelchair access, kindly inform us prior to your appointment.