Welcome to our online pharmacy!



Tel: 020 7624 8000    Fax: 020 7625 4659    Email: info@blisschemist.co.uk

Customer Service

Shipping & Delivery
We will arrange for delivery to the address which you specify when ordering. We will do our best to arrange delivery within the time specified on our website or (if none) 30 days of the date of your order but we cannot guarantee delivery by these times. Our liability of any kind for late delivery or failure to deliver is limited to the price payable for the goods. An extra delivery charge may become payable if you are not present to accept delivery. Risk of damage or loss to the goods passes to you on delivery or, if you wrongfully refuse delivery, when delivery is attempted.
Privacy & Security
Security is a high priority for us. We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt Personal Data you provide to us. Your Personal Data is stored on secure dedicated database servers that are separate from our web site servers and that are not connected to the internet. We also maintain physical and procedural safeguards in connection with the collection, storage and disclosure of Personal Data. We reveal only the last five digits of your credit card number when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing. We disclose Personal Data to third parties for the purpose of processing your order and for customising your account within this website. These include and other third parties eg for credit card processing or delivery companies. We will not otherwise sell or provide your Personal Data to third parties for marketing purposes – unless you consent. We may disclose Personal Data so far as reasonably necessary; for example, in the context of a sale or merger of all or part of our business. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with our privacy policy. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we or they will ensure that the information is transferred in accordance with our privacy policy. We may be obliged by law to store all of Your communications and material including activity logs and We may have to disclose details of these to government or authorised officials upon request. For more information, please refer to our Privacy Policy
Returns & Replacements
Your Right to cancel. If you are a consumer, you have the right within 7 working days of delivery of goods to cancel the contract by letter, fax or email. If you cancel, you must return the goods unopened and in their original packaging together with the invoice to the above address at your expense. We will deduct the direct costs of recovery from the credit card refund if you do not comply as above or if you return them at our expense. However, we will pay the cost of returning any substitute goods. (This paragraph does not apply to goods which are liable to deteriorate or expire rapidly).
Ordering
We accept no responsibility for any typographical errors or technical inaccuracies on the Website that will inevitably occur from time to time or for any information on the Website that is out of date. We will, of course, try to ensure that the prices stated on the Website are correct and if we discover any errors in the price of Goods before we accept Your order We will notify you as soon as possible and give you the option to resubmit your order at the correct price or otherwise cancel Your order. The information provided on the Website is for information purposes only and is not to be construed as advice or a recommendation to buy Goods. You must check your order carefully to ensure it is correct. Please supply us with any necessary information relating to the goods you order within a sufficient time to enable us to perform this contract. Every effort is made to ensure that prices shown on the Website are accurate at the time You place Your order. If within 14 days of accepting Your order a pricing error is found in respect of any or all of the goods You have ordered, we will notify You as soon as possible detailing the mis-priced goods and offering You the option of: • placing a new order at the correct price for those goods; • cancelling the whole of Your order; or • cancelling Your order for the mis-priced goods and reconfirming Your order for the correctly priced goods. If, within 14 days of receipt of Our notice to You, You have not responded by selecting one of the 3 available options above then: • if all of the goods You have ordered are found to be mis-priced, the entire order will be cancelled automatically and We will refund or re-credit You for any sum You have paid for those goods; or • if only some of the goods You have ordered are found to be mis-priced, our contract with You continues and We will deliver the correctly priced goods but We will not be obliged to supply You with the mis-priced goods. In these circumstances We will refund or re-credit You for any sum You have paid for the mis-priced goods. To avoid any doubt, where goods have been mis-priced and You subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our Website or otherwise. In addition to the price, You may be required to pay a delivery charge for the goods, details of which are clearly displayed on our Website at the point that You place Your order. If you are outside the UK, you are responsible for import duties and other taxes which may apply once the package reaches your country. Please contact your local customs office for further information. You are responsible for complying with all laws and regulations of the country in which you are receiving the goods. Sales through this website are made on the strict understanding that such sale or use of goods is lawful in your country and does not breach contracts which restrict distribution in your country (and you must take reasonable steps to check). If such sale or use is unlawful or impermissible, any contract of sale will be void from the start. If you become aware of this, please notify us immediately and return the goods to us. For more information please refer to our Terms and Conditions.
Payment, Pricing & Promotions
Payment is to be made in advance by credit/debit card on our website. We will only process payments if we obtain authorisation from you. The price for the goods you order is stated clearly on our site. VAT is included unless we say otherwise. We may change the price of goods at any time before you send us your order. The price does not include Delivery/Carriage charges which is charged extra at the rate specified when you place your order. The delivery charge passed on to You will depend on the weight and size of the goods ordered and the carrier concerned. If we have mis-priced any item by mistake, we are not obliged to supply at that price provided we notify you before we despatch it. Payments are accepted on most credit or debit cards via Our secure server. You authorise Us to contact organisations which we use to verify your address and credit/debit card details and to make any enquiries We deem necessary in connection with this sale and also for Your protection. This information will be used to establish potential risk. For more information please refer to our Terms and Conditions.
Viewing Orders
You can view your orders by logging into your account on our website.
Updating Account Information
You can access and rectify certain of your Personal Data (including contact and payment details) by logging into your account on our website.